mpocash link Platform Privacy Notice

This page describes what we collect when you use mpocash link and how we keep that data protected. We at mpocash link collect personal information during account registration, deposit and withdrawal processing, and your ongoing use of our sportsbook, live-dealer tables, slots, and esports markets. Your data is encrypted and stored according to international security standards, and we limit access to authorised team members only.

Our approach to privacy centers on transparency: we tell you exactly what we collect, why we collect it, and how long we keep it. We do not sell your data to third parties for marketing purposes. We share information only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), compliance authorities where legally required, and service providers who help us operate mpocash link securely.

Read this privacy notice carefully. By opening and using an mpocash link account, you agree to these data practices. If you have questions about how we handle your data, contact our live chat support team anytime.

Data We Collect on mpocash link

When you register for an mpocash link account, we collect your full legal name, email address, phone number, date of birth, and residential address. We require this information to verify your identity (KYC verification) and comply with anti-money-laundering regulations. We also collect a copy of your identity document (KTP or passport) and a selfie holding that document; these are scanned, encrypted, and stored securely on our servers.

During deposit and withdrawal on mpocash link, we record the amount, payment method, timestamp, and your account balance before and after the transaction. This transaction history is retained for seven years for regulatory and tax purposes. When you place a market on Liga 1, Piala AFF, live-dealer tables, slots, or esports events, we record the game type, stake amount, odds or game parameters, settlement outcome, and win/loss result. This allows us to generate accurate account statements and detect unusual patterns that might indicate fraud.

We also collect technical data: your IP address, device type (Android or iOS), browser version, and operating system. If you access mpocash link on mobile, we note your device identifier and push-notification status. This technical data helps us optimize our platform for different devices and understand where our users are located for compliance purposes.

How We Use Your Data on mpocash link

We use your personal information for the following purposes:

• Account Management: We verify your identity, manage your login credentials, process deposits and withdrawals, and send account notifications via email or push notification.
• Regulatory Compliance: We share your KYC documents and transaction history with compliance officers to meet anti-money-laundering and counter-terrorism-financing obligations. We also report suspicious activity to relevant authorities where required by law.
• Fraud Prevention: We analyse your transaction patterns, IP addresses, and device data to detect and prevent fraudulent access, account takeover, and market manipulation.
• Game Settlement: We use your game records to determine market outcomes, calculate wins and losses, and credit or debit your mpocash link balance accordingly.
• Platform Improvement: We analyse anonymised usage patterns to optimise our sportsbook, live-dealer studios, slot games, and esports markets for better performance and user experience.
• Communication: We send you service notifications, account alerts, and promotional messages (which you may opt out of anytime in your account settings).

We do not use your data for automated decision-making or profiling that significantly affects you without your consent. If we ever restrict your mpocash link account due to fraud suspicion, we notify you and provide a chance to respond before permanent closure.

Third-Party Processors and Data Sharing on mpocash link

We share your data with trusted third parties only to operate mpocash link. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your deposit and withdrawal details to process transactions. These payment providers have their own privacy policies; we recommend reviewing them separately. Our cloud-hosting provider stores encrypted copies of our database in data centres that may sit outside Indonesia; these facilities meet international security standards.

We may disclose your information if required by law—for example, if law enforcement in Jakarta, Surabaya, Bandung, or Medan requests user records as part of a legitimate investigation. We also share anonymised, aggregated data (e.g., "monthly active users from Liga 1 markets") with our leadership team and external auditors. We never sell your personal information to marketing companies or data brokers.

Payment Processors

Receive deposit/withdrawal details to complete transactions; bound by their own privacy policies and compliance obligations.

Cloud Hosts

Store encrypted database backups in secure data centres; access restricted to mpocash link IT team only.

Law Enforcement

Receive user data only upon legal request (subpoena, court order) in accordance with applicable jurisdiction.

Your Rights Regarding Data on mpocash link

You have the right to access your personal data held by mpocash link anytime. Contact our live chat support to request a copy of your account records, transaction history, and identity documents. We will provide this within five business days. You also have the right to correct inaccurate information: if your name or address is wrong in our system, notify us and we will update it immediately.

You may request deletion of your mpocash link account and associated personal data, subject to legal retention requirements. We cannot delete transaction records kept for tax or anti-money-laundering purposes (typically seven years), but we will delete your KYC documents and other non-essential data upon closure. You may also opt out of promotional emails anytime via your account settings or by replying "unsubscribe" to any mpocash link marketing message.

If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with us first. We respond within 30 days. If you remain unsatisfied, you have the right to escalate to local data-protection authorities or your jurisdiction's privacy regulator.

How Long We Keep Your Data on mpocash link

We retain your personal information for as long as your mpocash link account is active. After you close your account, we delete non-essential data (profile preferences, game history) within 30 days. However, we retain transaction records, identity documents, and KYC information for seven years to comply with tax and anti-money-laundering regulations. If you request account deletion before that period expires, we archive your data securely rather than permanently delete it, ensuring we can still retrieve it if needed for legal proceedings or regulatory audits.

Backup copies of your data may persist on our cloud-hosting provider's disaster-recovery systems for up to 90 days after deletion from our main servers. This ensures we can restore your account if a data centre failure occurs. After 90 days, these backups are purged automatically.

Cookies, Tracking, and Analytics on mpocash link

Our mpocash link website uses session cookies to maintain your login and remember your account preferences. These cookies expire when you log out or close your browser. We do not use persistent cookies to track you across the web or build a profile of your browsing habits outside mpocash link. We use basic analytics (anonymised, non-identifying) to understand which games are most popular and which parts of our platform need improvement.

We do not use third-party tracking pixels, remarketing tags, or behavioural advertising networks. If you see mpocash link advertisements on other websites, they are placed by our marketing team using generic audience targeting, not personal data pulled from your account.

Security Measures We Undertake on mpocash link

We at mpocash link employ industry-standard encryption (TLS 1.2+) to protect data in transit between your device and our servers. Your password is hashed using a strong cryptographic algorithm; we never store it in plain text. Your identity documents and payment information are encrypted at rest in our database. Access to sensitive data is restricted to authorised staff members on a need-to-know basis, and all staff sign confidentiality agreements.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If a security incident occurs that compromises your personal data, we notify you via email and our website within 30 days, and we report it to relevant authorities as required by law. We maintain cyber-liability insurance to mitigate financial impact should a breach occur.

Despite these measures, no system is entirely risk-free. We recommend you use a strong, unique password for your mpocash link account and enable two-factor authentication (2FA) in your account settings. Never share your login credentials, and log out on shared devices before leaving.

International Data Transfers From mpocash link

Our cloud-hosting provider stores encrypted backups of our database in data centres located outside Indonesia. These transfers are covered by data-processing agreements that require those third parties to maintain the same level of privacy protection as mpocash link. We only transfer the minimum data necessary for backup and disaster recovery. Your identity documents and payment information remain encrypted throughout and are inaccessible to foreign staff unless a legal order compels disclosure.

By using mpocash link, you consent to these international transfers. If you do not wish your data transferred internationally, you may request account closure; we will delete your account and retain only the records legally required to be stored domestically.

Children and Minors on mpocash link

Our mpocash link platform is not intended for minors. We require all users to be of legal age in their jurisdiction. During account registration, you represent that you meet this requirement. If we discover that a minor has opened an mpocash link account, we close it immediately and refund any balance to the account holder or their legal guardian. We do not knowingly collect data from minors and take steps to prevent their access to our platform.

Contact Us About Privacy on mpocash link

If you have questions about how we handle your data, wish to exercise your data rights, or believe we have violated your privacy, contact our support team via live chat or send an email to our data-protection officer. We respond to privacy inquiries within five business days. For urgent matters, especially if you suspect a data breach affecting mpocash link, contact our security team immediately through live chat and select the security or data-breach option.

We may update this privacy notice periodically to reflect changes in our practices or applicable law. We will notify you of material changes via email and in-app notification at least 30 days before they take effect. Your continued use of mpocash link after an update means you accept the revised privacy terms. This notice is effective as of the date stated on this page; check back regularly for updates.