mpocash linkFrequently Asked Questions

If your deposit does not complete on mpocash link, the most common cause is an issue with your payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank's virtual account system). First, check your payment app or bank account to confirm whether the money actually left your account. If the debit shows but your mpocash link balance did not update, the transaction may have timed out mid-process. Log in to your mpocash link account and check your transaction history; if the deposit appears as "pending," wait subject to verification then refresh. If it remains pending after subject to verification, contact your payment provider to confirm the transaction status. Then contact our live chat support with your transaction reference number; we can investigate on our side and may process the deposit manually if the payment was received but not credited. If no money left your account, the payment was declined by your provider—usually due to insufficient balance, incorrect details, or a provider-side issue. Retry the deposit, or contact your payment provider's support.

We at mpocash link do not charge any internal fees on deposits or withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank virtual account (online payment, e-wallet, mobile banking, local payment), the amount you transfer is credited in full to your mpocash link account—no service charge is deducted by us. Similarly, when you request a withdrawal, we return your funds to your original payment method without an mpocash link fee. However, your payment provider or bank may impose their own transfer fees; these are charged by them, not by us. For example, online payment or e-wallet may have a small inter-account transfer cost, or your bank may charge for virtual-account transfers. We have no control over these third-party fees. Always check your payment provider's fee schedule before funding your account if you want to know the exact amount you will receive after any provider deductions. Our live chat team can help clarify fees if you are unsure.

Before you begin using mpocash link, we recommend reviewing three key documents. First, read our Terms and Conditions, which outline your rights and obligations as a user, how we handle disputes, and the circumstances under which we may suspend or close your account. Second, read our Privacy Policy to understand how we collect, store, and use your personal data, including your KYC documents and transaction history. Third, review our Jurisdiction Notice, which explains where mpocash link services are available and confirms that you are responsible for verifying that access and use comply with your local laws. Each game category (sportsbook, live dealer, slots, esports) also has specific rules: for football betting (Liga 1, Piala AFF, Champions League), understand how odds work and how we settle bets. For live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), familiarise yourself with table rules and minimum/maximum stakes. For slots, know that each game has a different payout structure and volatility. If you are unclear on any rule, ask our live chat support before you begin.

Free bets and free spins are promotional offers we may extend to new or returning mpocash link users. Free bets are credits you can use to place a bet on a sportsbook market (such as a Liga 1 match or Champions League fixture) without spending your own money; any winnings are added to your account as real money, subject to terms. Free spins are automatic spins on a specific slot game (such as Mahjong Ways, Sweet Bonanza, or Aviator); winnings from free spins are credited to your account, also subject to terms. These promotions typically appear in your account as a separate "Promotions" or "Bonuses" section, or we may notify you via email or push notification when a promotion is available. Each promotion has terms: you may need to deposit a minimum amount first, wager the free-bet/free-spin winnings a set number of times before withdrawing, or complete the promotion within a deadline (for example, before or after Idul Fitri or Piala Indonesia fixtures). Read the full terms of any promotion before using it; our support team can clarify if you are unsure.

We at mpocash link offer support through multiple channels. The fastest way is via our live chat feature, accessible from any page on our site; click the "Live Chat" link in the header or footer to connect with a support agent. Live chat is available 24/7 and is ideal for account questions, payment issues, game-rule clarifications, and urgent concerns. You can also email us if you prefer a written record; check our contact page for our support email address. Response times by email are typically 24–48 hours. If you need to report a security issue or have a formal complaint, use our contact form on the website. For account-specific issues (password reset, transaction disputes, account access problems), use live chat first, as our agents can often resolve these instantly. Always have your username and email address ready when you contact us so we can look up your account quickly.

mpocash link services are available only in jurisdictions where online gaming and sportsbook activities are legally permitted. We do not offer our services in regions where such activities are prohibited by law. During account registration, we verify your residential address; if your address falls within a jurisdiction where we do not operate, your account application will be declined. If you relocate after opening your account, you are responsible for notifying us; if we detect activity from a prohibited region, we may freeze your account pending review. The legality of online gaming varies widely—what is permitted in one region may be prohibited in another, and laws can change. We encourage users in areas such as Jakarta, Surabaya, Bandung, and Medan to verify with local authorities or legal counsel whether mpocash link is permitted where they are before opening an account. For our complete jurisdiction policy, read our Jurisdiction Notice.